Great software… because we put People first
We have worked for 200 global clients on over 600 projects.
We leverage technology and ask the right questions to deliver reliable, sustainable software on time. We are flexible, we quickly adjust to clients’ needs and the situation on the market. All this with a focus on the highest quality of provided services.
Interested in digital transformation of your company? We can walk through this process together and move your company to the next level. Benefit from our:
- Software development teams
Tap into our pool of talented software development engineers including e.g. .NET and Java experts. - Software development projects
We can manage your project from the initial requirements gathering and analysis to final maintenance and support. - Consultancy
Let us be your secret weapon when it comes to innovative technologies. We offer workshops, gathering requirements and design of a full solution with a roadmap for delivery. With us you will get the product answering all your business needs. - Cutting edge technologies
Make the most out of digital - implement Machine Learning, Cloud or Data Science solutions in your business and benefit from opportunities they give.
Working with us is like having a partner next door. Our can-do attitude, positive atmosphere and energetic approach create a unique culture that fosters open-mindedness and drive to succeed.
Clients benefit from our 21 years’ experience:
- Established by 2 people --> today we are a team of 800 people
- Net Promoter Score: 60 on a scale from -100 to +100, a result deemed excellent for the IT sector
- 56% of revenue from clients working with us for over 3 years
- ISO 27001:2013 certified
- Best Nearshore Team 2019 named by Global Sourcing Association
- 5 times named Top Web & Software Developers in Poland by Clutch
- Microsoft partner for 14 years
headquarters
other locations
Focus
Portfolio
Tenneco // The Linde Group // Ista // Credit Agricole // Flowbird // Valeo // TechSoup // Thomas Miller // Marston Holdings // mPay // Smart Valor // Screenmedia // Fareshare // HAS Technology Group // Time Care // UK Power // Trapeze Group // Allocate // Steamship Mutual // Zest // Algomi // Volkswagen Group Polska
Case studies and video references are available here: www.future-processing.com/clients
Allocate
Future Processing teams work on a few projects for Allocate simultaneously. One of the biggest projects we work on is E360 web application, which helps to manage the periodic assessment of doctors.
We provided a dedicated team responsible for the development process and quality assurance aspect. However, before the development started, we had to design the architecture of the solution from the very beginning.
Due to entrusting software development outsourcing to Future Processing, Allocate managed to achieve significant cost-savings, compared to the UK, not losing on quality. Our cooperation resulted in a much shorter time to market and gave the client more flexibility in resource allocation.
The project helped demonstrate to the client a template for successful, multi-location SCRUM development. To foster open communication, which is a keystone to agile implementation, both sides constantly stay in touch for technical and management issues.
Over the years we acquired a lot of knowledge about Allocate and their needs. Having learned that, we have domain contribution and we can propose improvements. Together with the client, we think of what to do to help them achieve what they really want. We are trusted when it comes to offering solutions and refining requirements.
Technologies:
- .NET
- ASP.NET
- SQL SERVER
Credit Agricole
The cooperation between Crédit Agricole and Future Processing began in 2018, when the Credit Agricole was looking for a business partner in the FinTech area. From the very beginning, we have been cooperating closely with Unicorns Innovation Lab – a department responsible for implementing innovation and testing new technologies and approaches.
We prepared an application supporting the internal processes at the bank, with a modern, user-friendly, high-quality interface.
Crédit Agricole Bank Poland is a part of one of the biggest and most stable financial groups in Europe which serves 52 million customers in 49 countries. Customer focus, accountability and community support are enduring values that have been its hallmark for 120 years. Led by its 139,000 engaged employees, the bank forges genuine partnerships with its customers.
Technologies:
- ANDROID
- IOS
Volkswagen Group Polska
Our task was to audit 7 applications provided by an external company in the following areas:
- Code readability audit
- Components audit for used licenses
- Component audit for updates and security
In order to be best prepared for the audit, we visited our client to get to know the business background of the product and to make a preliminary code review. The audit’s goal was to verify the systems in terms of widely understood IT security.
Future Processing is VGP’s technical consultant thanks to which their IT department feels safe when making decisions regarding key systems.
We audited 7 applications including systems used in the everyday functioning of VGP, which are used by a total of about 2-3 thousand users. We audited, among others, an application for car fleet management and a training platform.
Main benefits of our partnership:
- VGP has gained a technical consultant who will help in making decisions regarding their key systems,
- report from the audit we conducted, along with software evaluation,
- recommendations regarding possible technical and procedural improvements,
- cooperation with specialists with a high level of technical knowledge,
- an audit which did not interfere with the daily work of VGP employees and was carried out on time and tailored to client’s needs thanks to regular teleconferences,
- value for the client visible after 3 weeks of cooperation.
Technologies:
- PHP
Tenneco
Tenneco is one of the world’s leading designers, manufacturers and distributors of clean air and ride performance products and systems for the automotive, commercial truck and off-highway markets and the aftermarket.
Tenneco has selected Future Processing as their partner because they wish to implement solutions that will facilitate company’s growth, optimise business processes and allow for more effective management. Together, we are working on projects based mostly on SharePoint Online, which is a powerful and complex suite of software that optimises all of the benefits of an intranet.
Future Processing SharePoint Team has proved over last years that they are a partner we can rely upon. We have created many great solutions, which support our business processes every day, helping us to both save on costs and capture new business opportunities.
- They help us get the most of our SharePoint Online and innovate on ways our employees collaborate worldwide. The Team presents great commitment to results, keeping quality as their primary Focus - Przemysław Łuniewski, Collaboration Platform Architect
Technologies:
- SHAREPOINT
Euromoney Institutional Investor PLC
Within our cooperation with Euromoney Institutional Investor PLC, Future Processing has delivered nearly 50 projects. We were responsible for the development of web applications, back-office configurations, internal systems and upgrading their software.
The main thing we did is allowing our client to switch from paper publications to electronic ones, which greatly reduced maintenance costs and sped up time to market.
We have provided a highly scalable, competent team of engineers, able to work on a wide range of concurrent, yet diverse software projects. This enabled Euromoney to keep their development costs down, while delivering much higher volumes of software, without any compromise on quality.
Cooperation with Future Processing has also resulted in the use of new technology and best practice since we were working on modernising and streamlining Euromoney’s applications.
Technologies:
- ASP.NET
- C#
- HTML
- IOS
- JAVASCRIPT
- VISUAL BASIC .NET
- WINDOWS COMMUNICATION FOUNDATION
Flowbird
Our cooperation with Flowbird (previously known as Parkeon) started in 2008.
Over the years, we’ve grown from an initially small team to the position where we are now supporting various business units, in both transport and parking, for both the UK and France.
Our interdisciplinary delivery teams have developed and enhanced software for a span of platforms, from embedded software on Flowbird’s devices, through to back-office systems. Projects have ranged from minor improvements for particular Flowbird customers, through developing components of a mass transit solution on a new architecture, to providing support for developed solutions.
Main benefits of our partnership
- We are now a key partner of Flowbird, providing a significant software development capability. Flowbird has delivered solutions using a range of technologies, in order to meet the needs of their clients. Future Processing has been involved with all of these.
- To date, there are around 10,000 buses in the UK equipped with Flowbird machines which contain software components developed by Future Processing. What is more, 5000 buses in Sydney are equipped with Flowbird’s Bus Driver Console running on software which also includes components developed by us.
- Apart from the above, we have supplied the ticketing system as part of a prestigious city-wide scheme for Helsinki, including driver consoles, ticket validators, ticket vending machines, inspection devices and a comprehensive back-office system.
Technologies:
- ANDROID
- ANGULAR
- ASP.NET
- JAVA
- JAVASCRIPT
- MICROSOFT AZURE
- NODEJS
- PHP
- PYTHON
ista
ista is one of the world’s leading companies providing energy management services for greater energy efficiency in buildings – especially in apartment buildings and commercial properties.
Business Challenge
ista first approached us at the end of 2015 with the intention to further strengthen its position solutions for property management in Europe. The company was looking for a partner who would deliver a web portal for the analysis of utility consumption data for property managers. The portal needed to be user-friendly had to integrate with other systems and had to have an ability to run detailed reports.
Future Processing’s Role
Our role was to create a bespoke solution from scratch. We started off with the Analysis & Design and a UX consultation and proceeded with development with constant input from UX colleagues.
The ista Property Manager Portal (iPMP) was rolled out to Italy in January 2017 and it will shortly go live in other countries as well.
Main benefits of our partnership
ista now has a corporate solution which has been custom-built and therefore perfectly meets the needs of their target market.
The iPMP we created is a web portal that allows users for detailed reporting of utilities used in buildings they oversee. Beyond a standard reporting of usage, users can now also monitor trends over time and compare levels of utility use between different apartments, or following structural changes to the building. This allows for better control of usage and for a reduction of losses which supports the green attitude of ista towards the environment.
KMD
We first started working with KMD in 2012 when they were looking for an outsourcing partner to handle their overhead of work.
On a daily basis, we add new functionalities, in order to improve user experience. Our work for KMD comprises knowledge from different domains, therefore we needed to use our depth and breadth of experience and quickly understand our client’s needs.
Considering the scale of the cooperation, we were given the opportunity to work on many projects, for different branches:
- Public sector
- Education sector
- Employment sector
- Medical Care sector
When KMD needed to increase the size of their in-house teams, we have provided the necessary skills and competencies.
Our engineers regularly discuss new requirement and propose improvements where appropriate. This flexible approach is delivering rapid, high-quality results.
Outsourcing also allowed KMD to make substantial cost savings. We can also safely say that thanks to our work KMD has increased the performance of their products and thus the satisfaction of end users.
Technologies:
- .NET
- ANDROID
- ANGULAR
- ASP.NET
- C#
- HTML
- IOS
- JAVASCRIPT
- WINDOWS COMMUNICATION FOUNDATION
Marston Holdings
Marston Holdings is the UK’s largest judicial services Group, with circa 2,000 employees and agents processing circa 1.4 million cases per annum.
Marston Holdings recovers over £300 million a year on behalf of taxpayers, businesses and individuals through ethical and integrated court order compliance. The company prides itself on delivering an efficient and effective service that is built on five core values: respect, transparency, accountability, professionalism and innovation.
Marston has always had a need to serve its clients in the best way it can, which is why they decided to start working with an IT outsourcing partner for its development work. Future Processing’s cooperation with Marston started at the beginning of 2013 and covered many projects over the years.
Technologies:
- ASP.NET
- C#
- HTML
Smart Valor
Based in the Swiss Crypto Valley, Smart Valor is a blockchain start-up set to enable borderless crypto finance.
Smart Valor aims to build a decentralised marketplace for tokenised alternative investments backed by secure custody for crypto assets.
Capitalizing on the Swiss legal framework, Smart Valor aims to combine privacy and security of a leading banking centre with the accessibility and diversity of the blockchain-based open network.
Future Processing is working with Smart Valor to implement a blockchain-based system which aims to revolutionise the financial industry.
Technologies:
- AMAZON WEB SERVICES
- ANGULAR
- JAVA
The Linde Group
The Linde Group is a world-leading gas and engineering company with around 65,500 employees in more than 100 countries worldwide.
In 2016, The Linde Group’s newly founded subsidiary – Linde Hydrogen Concepts, launched the world’s largest and friendliest hydrogen-powered carsharing service – BeeZero®.
BeeZero® is the first hydrogen, zero emission car sharing service in the world. Thanks to its state-of-the-art technology, BeeZero®’s users can help to reduce pollution and traffic noise without having to forego the amenities a car has to offer.
Initially, Future Processing’s role was to create custom modules that would become integrated with the existing off-the-shelf solution, targeting a hybrid organisation. However, as matters developed, BeeZero® decided to have a custom system that would support all BeeZero® function domains built from scratch by Future Processing.
Main benefits of our partnership
Even though we do a lot of programming work, we are more than just developers to Linde – working in an Agile approach, we participate in the entire service lifecycle, from design through the development process to production support and, acting as a partner, we help them build a hybrid organisation. Linde gained a dedicated team of more than 20 experts adept at a variety of software development-related activities. The engagement of different roles made the project very lightweight for the client.
Technologies:
- .NET
- ANGULAR
- ASP.NET
- JAVASCRIPT
- MICROSOFT AZURE
Valeo
Future Processing chosen by Valeo to conduct Analysis & Design and development of a brand new Europe-wide system.
Founded in 1923, Valeo is one of the first automobile equipment suppliers in the world and a partner to all automakers worldwide. As a technology company, Valeo proposes innovative products and systems that contribute to the reduction of CO2 emissions and to the development of intuitive driving.
Future Processing’s role
We were tasked with conducting analysis and providing a specification for a brand new, internal system which will be used by Valeo employees all over Europe. The specification document was based on knowledge gathered during two series of workshops that took place in France, in the physical location where several processes crucial to the system are conducted, and in Poland where the new solution concept was discussed and developed.
Knowledge acquired during these workshops, with constant input from the main stakeholders, was the basis for designing a solution answering both the business’ and the end-users’ needs. The aim of the requirements engineering phase was to support the ongoing business process with new, efficient solutions designed from scratch to improve it, but also ensuring that they respect good practices that have been developed over the years.
Reviews
the project
Improving Code Structure for Group Matching Platform
"The good customer experience was the most impressive thing about Future Processing."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am co-founder of Elderlearn where we match immigrants who are learning Danish with elderly people at risk of loneliness. Elderlearn has designed their own IT-system for managing the matching of these two groups.
For what projects/services did your company hire Future Processing?
We were at first looking to outsource part of our IT development, but realised that our code structure needed to be improved before we could outsource, in order for us to improve the accessibility of the code for external developers.
What were your goals for this project?
To improve the code structure and thus make it easier and cheaper to outsource development.
How did you select Future Processing?
We had several companies give offers for developing a project that we wanted outsourced. We had a lot of confidence in Future Processing from the first impression and they were the only ones to suggest an IT audit rather than an outsourcing project.
Describe the project in detail.
Our developers had ongoing meetings with a architect from future processing who at first gave recommendations for how to improve the code and afterwards followed up in terms of seeing if his suggestions were implemented correctly.
What was the team composition?
Two part time developers at Elderlearn and one architect at Future Processing.
Can you share any outcomes from the project that demonstrate progress or success?
Our developers were very happy with the process and the price estimation for outsourcing the project we wanted to outsource in the first place was had a significantly smaller range (was more precise) due to more accesable code.
How effective was the workflow between your team and theirs?
It was very easy to communicate with future processing and they were flexible and easy to work with.
What did you find most impressive about this company?
The good customer experience was the most impressive thing about Future Processing.
Are there any areas for improvement?
I do not see any areas for improvement.
the project
BI & Analytics Services for Communications Agency
"The project organization was very effective because communication has been easy and friendly all the time."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
The PACT COMMUNICATION GROUP is one of the leading communication agencies in Germany for sales performance and competence and acts as a quality leader in SALES MANAGEMENT, BUSINESS ANALYTICS & TRAINING SOLUTIONS with the highest analytical, systemic and innovative competence. The four divisions PACT SALES, PACT MARKETING, PACT TRAINING and PACT INSIGHTS operate in a fully integrated and collaborative service portfolio PACT combines strategic advice with specialist implementation expertise to develop solutions in communication and sales. The company focuses on generating and activating leads and maximizing cross-channel conversion - from the first contact to successful completion at the PoS.
For what projects/services did your company hire Future Processing?
Our collaboration with Future Processing goes back until 2016. In 2019 we hired Future Processing for a project to upgrade, streamline, and re-implement our existing Business Intelligence capabilities. Even though successfully implemented, they were challenging in terms of maintenance and development due to their variety (different versions adjusted to the specific needs of each client).
What were your goals for this project?
The aim of the partnership was to create a Data Warehouse implementation with possibility to apply flexible customization tailored to our client’s particular needs.
How did you select Future Processing?
We did a research to find companies who provide IT development capacities and services. After a first assessment we narrowed down the number of companies to 3 possible candidates. At the end Future Processing ended up as winner to conduct this project because we had good experiences in the past, their development skills and experiences and their specialization in Business Intelligence development.
Describe the project in detail.
Our initial solution contained complex data that had to be extracted from Microsoft SQL Server, Excel and SalesForce, transformed accordingly to our client’s needs and, finally, shared to other applications like QlikSense reporting for data insights. The main responsibility of Future Processing was to create the whole ETL (extract, transfer, load) procedure. In the course of the project, Future Processing provided services in business analysis, data flow planning, designing data warehouse architecture, data migration and system integration.
What was the team composition?
Future Processing provided a flexible team that was scaled up and down accordingly to our current business requirements. Over the course of the project their team consisted of Business Intelligence architects, developers and a quality assurance engineer as, from the very beginning, the team was constructed in the way that enabled delivery of the highest quality final product.
Can you share any outcomes from the project that demonstrate progress or success?
FP has provided us with an optimal Data Warehouse for our BI system. Even logical changes within the DWH are implemented quickly. A reprioritisation of tasks is possible at any time, even in running sprints. With the help of Future Processing we have been able to improve our sales performance. '
The new automated data world improved the visibility on our sales activities and allowed us a better management of our sales teams. Reports run automatically, so we can support our customers more effectively and faster. We have become more responsive to new customer requirements.
How effective was the workflow between your team and theirs?
The project was organized and executed using Scrum. In this context, we provided the Product Owner to conduct communications with our stakeholders and the development team of FP. The project organization was very effective because communication has been easy and friendly all the time.
What did you find most impressive about this company?
Future Processing always managed to provide exactly the right people at the right time who helped us in the different stages of the project.
Are there any areas for improvement?
We can’t think of any improvements right now.
the project
Web Dev for Employee Benefits Software
"Their technical competence and quality of output were impressive."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a consultant for an employee benefits software.
What challenge were you trying to address with Future Processing?
The existing product we had was based on old legacy technology and was no longer meeting the needs of the market. We needed Future Processing to do a complete redesign and redevelopment.
What was the scope of their involvement?
Future Processing developed our new website based on the Microsoft Technology stack which was delivered within the Microsoft Cloud Platform. They worked alongside our in-house architecture, development, and product teams.
The team was involved in low-level design work as well as development, testing, and QA work. They were also involved in specific enhancements to the product.
What is the team composition?
There were over 30 resources.
How did you come to work with Future Processing?
They had been working for a number of years with us before we changed our name to Zest. We considered looking for other partners, but we felt they had the knowledge of the business and technical capabilities to score what we wanted to do. Overall, they were highly regarded.
How much have you invested with them?
We spent over $3.5 million.
What is the status of this engagement?
Our engagement lasted from March 2015–February 2020.
What evidence can you share that demonstrates the impact of the engagement?
When new requirements arise, we will work with them again because we were very happy with their quality of work, technical capabilities, and overall support. It was a good partnership. The product itself has been highly successful in terms of market penetration.
Customers have migrated from the old product and new customers who have come on since have all been very happy with the product. It’s been the market leader within the employee benefits technology market. We’ve had extremely positive outcomes for the business. For example, we won an award last year for being the best technology provider in the sector.
How did Future Processing perform from a project management standpoint?
They provided development support but not project management specifically. The team provided agile scrum teams alongside our internal agile scrum teams. They were responsive to our needs, and we communicated via collaboration tools and conference video calls.
What did you find most impressive about them?
Their technical competence and quality of output were impressive. Future Processing worked very hard on being a partner, and they were conscious of the role they played in the business. They made sure that they were working with us towards our objectives.
Are there any areas they could improve?
As a company, they had processes they needed to follow. There were some cases where we felt that their processes weren’t wholly responsive enough for what we do. That has nothing to do with the people, just the way they operate.
Do you have any advice for potential customers?
Be clear about what you’re asking of them. Once they understand what you’re looking for, they’re a very constructive partner.
the project
Custom Software Dev for Transport Planning Service
"We were impressed that if there was an issue it would be dealt with swiftly and professionally."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
The Algorithm People (TAP) offer a revolutionary solution called My Transport Planner. It is a pay as you go, web-based transport planning tool designed for commercial vehicle operators of all sizes. TAP
For what projects/services did your company hire Future Processing?
We hired Future Processing to expedite the development of My Transport Planner. The opportunity to move in the market place swiftly was important to us and hiring in the expertise made sense to our business.
What were your goals for this project?
The key areas for My Transport Planner was to ensure the user gained efficiencies which were measured in five key areas: A saving in planning time A reduction in total mileage An increase in productivity A reduction in costs A reduction in emissions
How did you select this vendor?
Future Processing were highly recommended. We found them to be competitively priced with a wide breadth of experience in development and project management.
Describe the project and the services they provided in detail.
They developed the front and back end system. This was based on specification drawn up by our product development team who worked alongside FP . The work was broken down into Phases and from there broken down into Sprints.
What was the team composition?
The team was lead by a project manager and we had a number of developers working on the project. The consistency of the project manager was key as they led throughout the development and this was vitally important to overall objective and making sure we hit the time lines that we were working to.
Can you share any information that demonstrates the impact that this project has had on your business?
Our solution is due to be launched to the general public in May. First feedback from beta testers has been very positive and we are very much looking forward to the response from the marketplace. We are already looking ahead to Phase 2 development
How was project management arranged and how effective was it?
The project management was very effective. As previously mentioned it was consistent and we always had a point of contact. "We were impressed that if there was an issue it would be dealt with swiftly and professionally.
What did you find most impressive about this company?
Flexibility and diligence. With experience in software development and a strong drive to get the development completed we have been a demanding client. However, this has been no issue to the team at FP and they have been happy to adjust the plan balanced with being realistic in what can be achieved. Nothing has been too much trouble and it has been executed well and professionally.
Are there any areas for improvement?
There is very little to be improved on as a whole the project has gone very well. If anything time frames could be more specific, however, we appreciate this is not always an exact science in software development.
the project
Software Dev Staff Augmentation for CRM Platform
"They’ve shown to be capable of completing work to our standards."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the CTO of an award-winning customer relationship management (CRM) and internet marketing company based out of Indianapolis.
What challenge were you trying to address with Future Processing?
We were looking to engage top quality software engineers from a company that had mature software development processes and experiences.
What was the scope of their involvement?
We view Future Processing not as a vendor that’s executing on a specific project but as a long-term partner. For this reason, different teams may engage in different types of projects.
Their team works on projects from building internal tools to improving the quality of our codebase to new feature development. Our development technologies are primarily C#, .NET, and Angular.
What is the team composition?
Currently, we work with one team of four individuals but expect to add several teams this year.
How did you come to work with Future Processing?
I targeted our search to central and eastern Europe because there’s a better time zone overlap and a strong engineering education in those areas. Based on the research and reviews that I read, Future Processing was an obvious choice. They had a great combination of a fantastic track record, reasonable rates, and top-notch staff.
How much have you invested with them?
We will have spent in excess of $100,000 this year.
What is the status of this engagement?
We started working with them in February 2020 and the partnership’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Our team reviews their code. Our QA and business teams provide testing for the development they’ve done. It has been of exceptional quality. Our experiences with them have been incredibly positive. We’ve had a good relationship.
How did Future Processing perform from a project management standpoint?
We communicate via video calls and Slack. They’re probably the best vendor that I’ve worked with at this company. Their team has a mature project management methodology. They go to great lengths to be flexible with their clients and make sure that they’re following best practices while also working within the context of the partnership.
What did you find most impressive about them?
I specifically sought a mature company that we could feel confident in assigning work to them and receive work to our standards. They’ve shown to be capable of completing work to our standards.
Are there any areas they could improve?
No, nothing comes to mind at this point.
Do you have any advice for potential customers?
As with any outsourced partner, set clear expectations and communicate details quickly. It’s also critical to give them access to any resources within your team to address questions.
the project
Web App Devs & UX/UI Designs for Healthcare Technology Firm
"Future Processing takes the same amount of pride in the outcome of a project as our internal team."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CTO of a healthcare technology firm.
What challenge were you trying to address with Future Processing?
We had an internal strategic objective to develop a new suite of intuitive products. We wanted to consider the UI/UX carefully but didn’t have the expertise internally. We wanted to be able to scale our software development capacity as needed using an external resource.
What was the scope of their involvement?
Future Processing helped develop a style guide with a set of UX guidelines for us to apply to all of our projects moving forward. We worked with their UX team directly to develop the style guide. Their team came to the UK for a number of days to understand our business and our software users.
They also delivered a number of web applications to us. For one project, their team developed an application that deals with the brokerage of care packages in a cloud environment. At the moment, they’re helping to support and maintain our products, making small bug fixes and feature enhancements.
What is the team composition?
We engaged with 3-4 people primarily but worked with up to 15-20 people. The size of the team depends on where we are in our project roadmap and development lifecycle.
How did you come to work with Future Processing?
When I was with a different organization, I worked with Future Processing. I continued the relationship because of their deliverables and operations, which I knew would fit well with our workflows. There weren’t many other outsourced companies that offered the same range of services or had the same reputation as Future Processing.
How much have you invested with them?
We’ve spent £500,000—£1 million pounds (approximately $620,000—$1.25 million USD).
What is the status of this engagement?
We started working together in January 2016 and the engagement’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We developed a number of applications for customers using the style guide that Future Processing created. Customers find the applications intuitive and easy to use, so it requires little training to understand how to use them. The ultimate success metric is that a user can pick up our platforms and use them easily. That means that we’ve got our UX/UI right.
We haven’t had any high-priority issues with the web app. From day one, we’ve been able to onboard customers. We continue to onboard customers and generate revenue.
How did Future Processing perform from a project management standpoint?
Key stakeholders in the UK engage with Future Processing’s scrum teams and scrum master who leads their teams. During the development, we had daily standup meetings with them to understand how they progressed. We used Confluence, Microsoft Teams, and Skype for video conferencing.
Their team was proactive in raising the risk. If we asked them to complete a task but their team thought there was a better method, they highlighted their recommendations. We have a collaborative working relationship. It’s easy to communicate with them, which isn’t a quality that I found with past outsourced partners.
What did you find most impressive about them?
Future Processing takes the same amount of pride in the outcome of a project as our internal team. Their team approaches development with the same seriousness and dedication as us. They’re professional and dedicated to delivering the best that they can. It doesn’t feel like we’re working with an outsourcing company.
Are there any areas they could improve?
No, I haven't worked with a better outsourcing company.
Do you have any advice for potential customers?
Get them involved in the process early. Future Processing has a technical specialist team that can advise your early technical decisions based on their experiences. Keep your product owner close to your business but also make use of Future Processing’s proxy product owner. This means that Future Processing has a product owner to turn to if they have immediate questions that need to be answered about features and priorities.
the project
Development for Restaurant Event App
"I was impressed that they reacted so quickly because they are quite a big software house."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am founder of a startup company which aims to deliver mobile solutions for clients in the hospitality industry
For what projects/services did your company hire Future Processing?
Mainly to develop mobile application using Flutter framework for Barrio. Barrio connects clients with restaurants making it more efficient to book and plan happy hour events.
What were your goals for this project?
Most important was to get to market as quickly as possible with early adopters. The second goal was aligned to show progress with investors who were interested in the project.
How did you select this vendor?
Future processing was highly recommended from a former employee. They have high caliber talent and can deliver on dedicated timelines.
Describe the project in detail.
Once we decided to try this project with Future Processing, we had a video call describing the project goals and timeline. As a result, based on Future Processing's recommendations we created a backlog in Jira and BitBucket repository. For the development part we decided to hire two developers (mobile frontend part and backend) and used so called "test sprint" - we could decide after this sprint whether we are satisfied and if we wanted to continue development or we would move forward with another vendor. As we were happy with the progress, we decided to continue cooperation. We could say it was typical tie and material contract, 2 week sprints, regular video call and discussions on slack.
What was the team composition?
Product Owner and two developers on site
Can you share any outcomes from the project that demonstrate progress or success?
Please note that this is confidential given the startup nature
How effective was the workflow between your team and theirs?
As mentioned earlier, it was only one Product Owner on the site and two developers. Additionally we only checked code quality by one of the senior developers to make sure everything was fine.
What did you find most impressive about this company?
For us it was very important to start and deliver this project quickly. It wasn't the biggest project but we needed results quickly and we got it. I was impressed that they reacted so quickly because they are quite a big software house.
Are there any areas for improvement?
Hard to say at this stage. It was quick and small project and we are satisfied with the progress. In the next project we would expect more feedback from the vendor's site on our ideas and decisions.
the project
Custom Software Development for Consulting Firm
“Their team was efficient, finishing a task at a speed our own department could not have.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the consulting director at Plaut Consulting Poland. We have been in the Polish market for 10 years and are a member of the Plaut Group, headquartered in Vienna. We are present in seven countries with nine companies.
What challenge were you trying to address with Future Processing?
Our team developed an SAP software for communication with the Polish Ministry of Finance, and we contracted Future Processing to develop one portion of that software.
What was the scope of their involvement?
Future Processing developed the communications portion of the software. Their team worked in .NET to create the software, which enables our customers to communicate with the Ministry of Finance API. Their team met with us in-house to cover the requirements and developed the software remotely. Future Processing also provided post-implementation services to our customers.
What is the team composition?
I worked directly with two members of the Future Processing team.
How did you come to work with Future Processing?
Future Processing is our office neighbor, so we frequently cooperate.
How much have you invested with them?
We have invested about €20,000 (approximately $22,000 USD).
What is the status of this engagement?
Our engagement with Future Processing ran from June–October 2016.
What evidence can you share that demonstrates the impact of the engagement?
Future Processing did excellent work for us. We were working within a very short timeframe due to deadlines from the Minister of Finance. It was a huge development project and they were able to complete it on time. The software either works or it doesn’t, and it’s been working great. Anytime there have been issues, their team is engaged in helping to solve it.
How did Future Processing perform from a project management standpoint?
The Future Processing team communicates with us directly. Their team was efficient, finishing a task at a speed our own department could not have.
What did you find most impressive about them?
Their services were great from a cost-benefit perspective.
Are there any areas they could improve?
No. I would recommend working with their team.
Do you have any advice for potential customers?
Choose Future Processing for your next project.
the project
CRM Dev for Optical Measuring System Distributor
"Now we build long-term customer relationships that are personalized, proactive, and predictive..."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Lenso is a exclusive distributor of GOM optical measuring systems in Poland. An experienced and competent team of engineers, helps to choose an appropriate measuring system, perform the machine presentations, provide system implementations and support.
Lenso is also a part of the Metrology Competence Centre – the platform which integrates companies providing services and products essential for every branch of industry in scope of metrology, quality control and reverse engineering.
For what projects/services did your company hire Future Processing?
We approached to Future Processing because we needed a solution to better handle their client management and business processes. We needed most was a place to store the information about their relationships with clients – a people-oriented IT solution.
What were your goals for this project?
To get the solution to better handle their client management and business processes.
How did you select this vendor?
We got the good recommendation about Future Processing.
Describe the project and the services they provided in detail.
We got the software which not only made our daily job easier but also more systematic, since employees are guided through execution of each task. This helps to increase productivity and focus on what’s most important — delivering excellent customer service.
Apart from the solution itself, we went an extra mile and Future Processing adjusted it to optical measurement solutions industry, in which we operates. Each of the available entities is custom-made and specific to the environment in which GOM’s products are being used.
What was the team composition?
We generally work with one senior developers and a team leader.
Can you share any information that demonstrates the impact that this project has had on your business?
It is definitely a better model of cooperating with the Client, and we have full control over it. We have a good database for conferences, trade shows, user meetings, analysis of work of our employees, analysis of the progress of the entire sales process – to name just a few.
Now we can build long-term customer relationships that are personalized, proactive, and predictive across marketing, sales, and service delivery. All of the above translates into increasing organisational efficiency while delivering excellent customer service.
How was project management arranged and how effective was it?
Future Processing provided quick response times and good communication. They are very open for our feedback. People from our company did't report problems related to work with Future Processing team. The workflow was very effective.
What did you find most impressive about this company?
Very professional approach to the customer
Are there any areas for improvement?
No, we don't have to improvement solution. Sometimes we need to add new option in the software - because of new products and sales management.
the project
Platform Development & Maintenance for National Nonprofit
“Future Processing is extremely committed to quality.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the managing director of service at Service Year Alliance, a national nonprofit that connects individuals looking to do a year of service with nonprofits and public organizations that have opportunities. I oversee our platform, the ongoing development team, and the internal team that does sales, user engagement, and customer support.
What challenge were you trying to address with Future Processing?
Our platform was three years old and we were looking for a sustainable development partner to nurture and expand our platform. We wanted a team to work with us 50/50 on the maintenance and needs of the platform while developing new features in an iterative way.
What was the scope of their involvement?
Future Processing provides development and maintenance to our platform. The first few months involved transitioning from our old team to theirs, but since then we've been in sprints moving forward. We plan out our development priorities and refine our work together. Their team works in Django, JavaScript, and Python.
What is the team composition?
We work with a team of five from Future Processing. Four of them have been on their team since the beginning, including two developers, a QA engineer, and a team lead. We added a UI/UX this summer. We interact directly with all members of the team on a daily basis.
How did you come to work with Future Processing?
We found them through a reference from a colleague. When we were looking to move to a new vendor we reached out to individuals to see who they were working with. After a series of proposals and scoring, we felt like Future Processing and their work approach would best augment what we were trying to do.
How much have you invested with them?
We have spent between $200,000–$250,000.
What is the status of this engagement?
Our ongoing engagement with Future Processing began in October 2018.
What evidence can you share that demonstrates the impact of the engagement?
Having their support has allowed our internal team to hit most of our deadlines. We have seen an increase in the quality of the development work. There are fewer user-facing bugs and issues. Our internal team has to do less cleanup work.
How did Future Processing perform from a project management standpoint?
Future Processing is extremely flexible about adapting to the project management tools that work best for us. Since we are a few years into the project, we had a system down and they were willing to joint that over starting over again.
Our teams communicate via video call every morning for scrum so we are face to face every day for at least 15 minutes. We also have a weekly refinement meeting over video. Our teams regularly communicate more informally through Slack and use Github for tickets that are in process.
What did you find most impressive about them?
Future Processing is extremely committed to quality. They make it work for the client and product. I have never had a sense that there is another agenda or interest at play. Their team will talk through our needs and see what we’re trying to accomplish. They offer different solutions but are always happy to run with what is best for us as an organization. It’s about putting the best product out there.
Are there any areas they could improve?
Now that we are further into a working partnership, we’ve reached a place where they’re incredibly transparent with us. It maybe took us a while to get to that honest place. Future Processing now feels as though they can offer critiques, which we appreciate. It would have been nice if we had gotten there faster.
Do you have any advice for potential customers?
We are very process-oriented and have a lot of documentation. Our team gave Future Processing everything we thought they needed to understand our business goals and our product. They remarked on how no one had ever prepared so much documentation for them. I would recommend giving them all of the resources to read ahead of time so they can best offer suggestions and solutions.
The company's internal team of developers were very happy with the process and the price of the project. The communication with the Future Processing team was very easy and flexible leading to a good customer experience.